Privacy policy


Last updated: 1 January 2026

Shonen Society (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, create an account or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions, Returns and Refunds Policy and Shipping Policy.

1. What Personal Information We Collect

Personal information is information that identifies, or can reasonably be linked to, an individual.

Depending on how you interact with us, we may collect the following types of personal information:

Information you provide to us

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login details
  • Order details, including items purchased, returned or exchanged
  • Communications with our Customer Experience team

Payment information

Payments are processed securely by third-party payment providers. We do not store full credit card details.

Information collected automatically

  • IP address
  • Device and browser information
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Personal Information

We use personal information to:

  • Process and fulfil orders, payments, returns and exchanges
  • Deliver products and provide customer support
  • Create and manage customer accounts
  • Communicate with you about orders, services or enquiries
  • Send marketing communications (where permitted and with opt-out options)
  • Personalise your shopping experience and recommend products
  • Improve our website, products and services
  • Detect and prevent fraud, misuse or security issues
  • Comply with legal and regulatory obligations

3. Marketing and Advertising

With your consent or where permitted by law, we may send you marketing communications by email or other channels. You can opt out at any time using the unsubscribe link in our emails.

We use third-party service providers to manage and deliver our marketing communications, including email and SMS messaging platforms.

These providers process personal information on our behalf and are permitted to use it only to deliver services to us in accordance with this Privacy Policy and applicable data protection laws.

We may use cookies, pixels and similar technologies to show you relevant advertising on third-party platforms based on your interaction with our website.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary, including:

  • Payment processors
  • Shipping and fulfilment providers
  • Technology, analytics and marketing service providers
  • Customer support and communications platforms

These third parties may only use your information to perform services on our behalf.

We may also disclose personal information where required by law, court order or regulatory request, or in connection with a business transaction such as a merger or restructuring.

5. Shopify and Platform Services

Our website is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products. Information you provide to us is processed through Shopify’s systems in order to operate our store.

Shopify may process personal information in accordance with its own privacy practices. For more information, you can view Shopify’s Privacy Policy at:
https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

Analyse site traffic and performance

Personalise content and advertising

You can manage cookie preferences through your browser settings.

7. International Transfers

Your personal information may be transferred to, stored or processed in countries outside your country of residence, including Australia, the United States and Europe.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your information.

8. Data Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes or enforce our agreements.

9. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Your Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request data portability

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your privacy rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: hello@shonensociety.com

For the purposes of applicable data protection laws, Shonen Society is the data controller of your personal information.