Refund policy

 

At Shonen Society, we are committed to the quality of our products and the experience we deliver. Please read this policy carefully before making a purchase, as it outlines your rights and our obligations under Australian Consumer Law, as well as our policies regarding returns, refunds and store credit.

Return eligibility, including whether a refund, exchange or store credit applies, is assessed in accordance with this policy.

Returns & refunds

Domestic and international returns are accepted within 14 days from the date of delivery, provided they are unworn, unstained, have original tags attached, and are returned in the original poly bag.

Return requests and items received after this period will not be accepted.

Return Conditions

To be eligible for a return, all items must meet the following conditions:

  • Items must be unworn, unwashed and unused
  • All original tags and labels must be attached
  • Items must be returned in their original packaging
  • Items must be in resellable condition, free from damage, wear, odour
  • Proof of purchase must be provided, such as an order number or order confirmation email
  • Returns sent without prior approval through our Returns Portal may not be accepted
  • Store credit for change of mind or sizing returns, and refunds for faulty items, are issued in accordance with this policy and at our sole discretion

Items that do not meet these conditions will be rejected and returned to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return, refund or store credit unless they are faulty under Australian Consumer Law:

  • Gift cards
  • Items marked as Final Sale
  • Clearance items
  • Socks and other hygiene-sensitive items

We reserve the right to refuse returns, refunds or store credits where excessive, abusive or fraudulent behaviour is identified.

Free Returns

If you selected the Free Returns option at checkout, return postage will be covered by us. Once your return request has been lodged and approved through our Returns Portal, a return shipping label will be issued via email.

Standard Returns

If you did not select the Free Returns option at checkout:

  • You are responsible for all return shipping costs
  • Original shipping costs are non-refundable
  • Return postage is not reimbursed

We strongly recommend using a tracked return service. We are not responsible for items lost in transit.

Free Gift With Purchase

If your order included a free promotional gift as part of a qualifying purchase, the free gift must be returned if the qualifying item is returned.

If the free gift is not returned with the qualifying purchase, the full retail value of the gift may be deducted from any refund or store credit issued.

Free gifts must be returned unused, unaltered and in their original packaging.

How do I return my items?

  • Initiate your return through our Return Portal here.
  • Select what you would like to return and why
  • Select your chosen return method
  • Print your return label and attach it to the outside of your parcel
  • Take your parcel to the nearest drop off point

Please note, if you receive a faulty item, you are required to provide photos to support your claim.

Please allow up to 10 business days for inspection and processing once the item is received at our warehouse. Refunds or store credits may take additional time to appear depending on your payment provider.

You will receive an email confirmation once your return has been processed. Approved refunds will be processed to the original payment method only.

Afterpay/Klarna Returns

For orders placed using Afterpay or Klarna, once a refund has been processed it will be reflected in your Afterpay or Klarna account and credited back to the original payment method.

Sizing and Exchanges

If your item does not fit as expected, you may request an exchange or store credit, subject to return approval and all return conditions being met.

Exchanges are offered for sizing issues only and are subject to stock availability.

Items returned for sizing reasons must:

  • be returned within 14 days from the date of delivery
  • meet all return conditions outlined in this policy

If an exchange in your preferred size is not available, store credit may be issued at our sole discretion.

Incorrect sizing or fit preference does not constitute a faulty item under Australian Consumer Law.

Faulty Items

If you believe you have received a faulty item, damaged, misprint or an item that does not match your order, please do not submit a standard change of mind return. Faulty item claims must be submitted within 7 days of delivery.

Instead, submit a claim through our Returns Portal here and provide 2-3 clear photos showing the item and the fault or error. Our Customer Experience team will review your claim and advise on the appropriate next steps.

Please note, a product is not considered faulty due to:

  • Incorrect sizing or fit preference
  • Change of mind after purchase
  • Differences in appearance caused by lighting, photography or screen settings
  • Normal variations in colour, texture or print
  • Minor measurement differences within industry tolerances of approximately 1-3cm. Minor variations are considered normal and do not constitute a fault

Discount codes

Discount codes must be applied at checkout. We are unable to apply discounts retrospectively or adjust pricing once an order has been completed. Refunds or store credits will not be issued for discount codes that were not applied at the time of purchase.

Discount codes, promotional pricing or sale offers used at the time of purchase cannot be reapplied once the promotion has ended.

Jurisdiction and International Orders

Australian Consumer Law applies to purchases made by Australian consumers. For customers outside Australia, local consumer protection laws may apply depending on your country of residence. To the extent permitted by law, all returns, refunds and store credit requests are governed by this policy and our Terms and Conditions.